Yes, of course you can. There are many ways but the best is to email us at [email protected] . Phone, Facebook, and texting is all good as well. You can log in to your portal via your smart phone app and contact us directly from there via email. We respond to every inquiry as soon as we can. All clients are encouraged to join our private Facebook group once they get an account and start using us. We post frequently on there with daily pictures and current goings on at the kennel. Most people will see their pet if they monitor it.